Greetings, time travellers, fantasy rulers, and party legends! We know that embarking on your costume adventure comes with questions. Fear not! We’ve compiled the answers to your most common queries below. Whether you’re curious about sizing, shipping timelines, or how to return an item, your quest for knowledge ends here!
đ Orders & Products
What kinds of costumes do you offer?
We specialise in high-quality, transformative costumes that let you step into another character or era! Our collections include 1970s & 1980s outfits, Gangster costumes, Renaissance & Medieval attire, Toga party outfits, and Vampire ensembles. Perfect for Halloween, cosplay conventions, themed parties, and any event where you want to make an unforgettable entrance!
How do I know what size to order?
Each product page includes a detailed size chart with measurements. We recommend measuring yourself and comparing to our chart for the best fit. Remember, our costumes are designed for transformation â some may have unique sizing compared to everyday clothing!
Are your costumes ready to wear?
Absolutely! Our costumes come complete and ready for your event. Some may require minimal assembly or steaming to remove packaging folds, but they’re designed for easy wearing and maximum impact.
đ Shipping & Delivery
Where do you ship from?
We dispatch all orders from our workshop in Deauville, Australia, where each costume is carefully inspected and lovingly packaged by our dedicated team.
What shipping options do you offer?
We offer two trusted shipping methods:
âĸ Standard Shipping (A$12.95): Processed in 1-2 business days, delivered via DHL or FedEx within 10-15 days after dispatch.
âĸ Free Shipping: Available on orders over A$50! Processed in 1-2 business days, delivered via EMS within 15-25 days after dispatch.
âĸ Standard Shipping (A$12.95): Processed in 1-2 business days, delivered via DHL or FedEx within 10-15 days after dispatch.
âĸ Free Shipping: Available on orders over A$50! Processed in 1-2 business days, delivered via EMS within 15-25 days after dispatch.
Do you ship worldwide?
Yes! We proudly ship across the globe, though we’re unable to deliver to some remote parts of Asia and a few other remote areas. During checkout, simply enter your address to confirm we can deliver to your location.
How can I track my order?
Once your order ships, we’ll email you a tracking number. You can use this to follow your costume’s journey right to your doorstep!
đŗ Payments & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Are there any hidden fees?
The price you see is what you pay! Unless you choose standard shipping (A$12.95), which is clearly displayed at checkout. Orders over A$50 qualify for free shipping. Please note that depending on your country’s regulations, you may be responsible for any applicable customs fees or import taxes.
âŠī¸ Returns & Exchanges
What if my costume doesn’t fit or isn’t quite right?
We want you to love your transformation! You may return unworn items in their original packaging within 15 days of receiving your order. Please visit our Returns Policy page for complete details on how to initiate a return.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.
â Other Questions
How do I contact customer service?
Our friendly community of costume experts is here to help! Reach out to us at [email protected] for assistance with any questions not covered here.
Do you offer custom or made-to-order costumes?
Currently, we specialize in our curated collections of ready-to-ship costumes. This allows us to maintain our high standards of quality and ensure timely delivery for your events.
Thank you for trusting Cosplay Outfit Store with your transformation. Now go forth and create unforgettable memories!