Greetings, time travellers, fantasy rulers, and party legends!

At Cosplay Outfit Store, we want you to be completely thrilled with your costume purchase. Whether you’re preparing for a 1970s disco, a medieval fair, or a vampire-themed gala, we stand behind the quality of our costumes. However, we understand that sometimes an outfit might not be the perfect fit for your adventure.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of you receiving your item. To be eligible, items must be unworn, unwashed, and in their original packaging with all tags attached. Your satisfaction is our quest!

Please Note: Due to the intimate nature of certain costume elements and hygiene reasons, we cannot accept returns or exchanges on Vampire Costumes that include fake teeth or other accessories that make direct contact with the body. All other costume categories (1970s, 1980s, Gangster, Renaissance & Medieval, and Toga) are eligible for returns and exchanges when conditions are met.

How to Initiate a Return or Exchange

Follow these simple steps to begin your return or exchange journey:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return or exchange.
  2. Wait for Approval: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack Your Item: Securely package the item in its original packaging, including all tags and accessories.
  4. Ship It Back: Send the package to our address at 34 Balonne Street, DEAUVILLE, AU 2443. We recommend using a tracked shipping service as you are responsible for return shipping costs.
  5. Processing: Once we receive and inspect your return, we’ll process your exchange or refund within 5 business days.

Return & Exchange Request Template

To make the process easier, you can use this template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Cosplay Outfit Store Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please provide details] I have read and understand the returns policy, and confirm that the item is in its original condition with all tags attached and packaging intact. I would prefer: [Refund to original payment method / Exchange for (specify size or different product)] Thank you for your assistance. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Timing and Method

Once your return is processed:

  • Timing: Refunds will be issued to your original payment method within 5-10 business days after we process your return.
  • Method: The refund will be issued in Australian Dollars (A$) to the original payment method used (Visa, MasterCard, JCB, or PayPal). Please note that currency conversion rates may affect the final amount received for international transactions.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost to send your replacement item.

Damaged or Incorrect Items

If you receive a damaged item or the wrong product, contact us immediately at [email protected]. We’ll arrange a prepaid return label and expedite your replacement at no additional cost to you.

Thank you for choosing Cosplay Outfit Store for your costuming adventures. We’re here to ensure your experience with us is as magical as the characters you bring to life!

Questions? Email our friendly team at [email protected]

Happy costuming!
The Cosplay Outfit Store Team